Tails Delivery and Returns policy


Tails Delivery policy

Shipping is free with Tails!* (*although we have a small rural delivery surcharge of NZ$4)

Tails will deliver all items within 5 working days of receipt of payment. 

Deliveries will take place on weekdays only - between the hours of 9am and 5pm - please provide any specific instructions for delivery when you order.


Tails Returns policy

Tails will accept returns only if the goods are faulty or damaged and reported within 24 hours of arrival.

If the problem can be fixed "Tails" will aim to do so within 2 weeks.  If the problem cannot be fixed we will provide a replacement or full refund as appropriate.  All costs associated with returns will be covered by "Tails".